Your Party Was A Washout and Huge Glitch
Mon Oct 21 2024 IamGreemySo when are you going to fix it. Better yet, are you going to fix it. I hope so.
Oh my gosh, where to begin. July 4th, between 12:00 and 2:00 am EDST, i went to play a couple of games before bed and each time i hit the play buttton i ended up back on the buy coins page. Again i’d hit the back button and again it took me to buy coin page. This must have gone on at least 20 times and it did not let me play one game. Frustrated i turned it off and then back on again and same thing occurred. I played this game many, many years. Im not a good player, but not bad either. Nothing like this has occurred before. Then, the next day i see that ive gone from over 2 million coins, to a bit over one 111,111 and all by not playing one single solitary game. Until this is rectified, i will not play this game. It’s a lose-lose situation. If i cannot get this thru regular mail, it will appear in your ratings. Your fault, not mine. I also lost both my ad free status as well as the paid for card sorting purchase for life. Am writing here because I’ve tried to reach you 4 previous times in app with a promise to get back to me in 24 hours….alas, no answers from you. Next time going to complain to Apple and pay pal. I miss this game but refuse to play unless everything you’ve taken from me by your bug or glitch is restored
It’s time to fix the game
Sun Mar 31 2019 Joni1955I have contacted the team and let them know there is a problem,
I realized after updating their game the last couple times is when the problem really started. After I do my play and discard they send me a message saying that I missed my turn, REALLY?? Because I have done this plenty of times and I know how to play but this will happen time after time and even after I complete all the way through it will tell me I missed my turn 3 times, REALLY ???? I think it’s time the techs stop napping and wake up , FIX THE PROBLEMS AND STOP SAYING ITS MY PROBLEM. This is the only game I have a problem with, please just fix your game , I was enjoying it until this started but it is very annoying to have this keep happening and even though you won the round you lose the game because of this. Try listening to your customers you will learn some, I have been around for 63 years and have been using computers since 1977 I went through a lot of training like most people I know if something
Continues to happen there is a problem. Do not think we know nothing we are Well Educated and even we can tell when there is a problem, after being told several times you checked with the person who know this it has to do with the Internet (not) . Just fix the problem
Cash Grab
Wed Jun 16 2021 CustodialEngineerThe game (of Gin) itself is fine. It functions as a Gin game should - although Straight Gin should be part of the game, and not something you have to pay for…or try to achieve. It’s not even a permanent thing when you do achieve it! The graphics and animations are nice (IMO), and I personally don’t have anything against ads in a free game. Especially when watching ads gives you free in-game currency. However, all of the other additional elements “could” be really fun and make this particular app more enjoyable, but it’s obviously set-up where you can’t win these side games without paying real money, or the payoff isn’t worth it. They have constant “contests” going on where you need to progress or collect items or achievements to win things…but actually winning a worth while amount of coins is near impossible without actually spending real money. And even then you’re still not guaranteed to win. For an example, I spent a few weeks going on win streaks to collect safes…to collect bakery items…only to come up short every time because I would always get duplicate items. I probably could’ve spent real money on gems to open more safes in a faster time period, but then I’m still not guaranteed to get the items…and at that point I might as well just pay real money for coins instead. Change the settings so putting in the hard work is achievable and has a better payoff and this game is great. But I get the feeling the developers put money over experience.
RindyEllis
Mon May 10 2021 Rindy EllisIt’s an addictive game that I play nearly every day, nearly. I love the game, it’s competitive without being so competitive that most are not like sharks looking for blood. You also get the benefit of actually interacting with your friends through the message system they have set up despite its limitations. The safes they now have impedes making new friends, though! This is actually a deterrent for me to play more than a few games if I’m on a winning streak! I used to be able to play it for quite awhile, but don’t want to maneuver all the obstacles of trying to get the hand I want to play because of winning. Does that make sense to deter a winner from their game? That’s why I don’t play every day anymore! I want to stay loyal to my friends by giving them gifts every day, but honestly, I forget to play the game because others now grab my interest. I still enjoy playing it, and I’ve actually made some loyal, fun, and nice people through the game! Don’t take it so seriously! Have fun! Don’t get discouraged through the losing streaks or when faced with those sharks that are in the game back to back! You could always be one, but you miss out on the human factor!
Playing for years. Overall 8/10. Play everyday!
Sun Apr 20 2025 notyourbaaeThis is the best version of live Gin Rummy I’ve found. The only negatives would be it seems like during certain special challenges or special rooms some of the players may be AI when it’s portrayed to be a live person game. Also, the card randomizer seems a little sketchy at times. EX: Certain hands dealt are impossible to win for one player. Say you have absolutely no matches in your hand, and your opponent only needs 1 card to knock/gin and it’ll happen first draw. However, I can say it does go both ways to where I’m the player that only needs 1 card to gin making it impossible for them to even have a chance. Maybe it’s the luck of the draw, but I would like to know what the randomizer is based off of. I’m only mentioning this bc it got to a point where I felt like the game is rigged and I actually stopped playing for a while. Since returning it hasn’t been as bad, but the AI kills it sometimes and the auto sort option is about 95% accurate. At times I’ll have to change it myself bc they didn’t recognize a match. Other than that, I do love the game. I play everyday. The Joker room was a great addition, that’s my favorite. A suggestion would be more places for safe boxes, another option for a “Gin Only” room, easier option to chat.
Like the the game but...
Wed Aug 14 2019 Laura J PlewI like this game a lot, but it needs a lot of attention! l'm new to playing gin rummy period. On the computer or with friends at home, so it new and I'm learning, and I'm having a lot of fun. It's quickly becoming a new favorite app.
The rub is this... every time I get close to a high jackpot, or a count down on the clock to claim $ I get kicked off the game, a d the clock starts over from the beginning. ( it doesn't matter whether I'm in the middle of a game or not) it kicks off whenever it feel like it and it's getting old fast!!! Others say the game is rigged, I can't say one way or the other, but sure seems suspicious to me for the same the to happen over and over again, in the same way! Does anyone else have this issue? I'm sure I'm not alone!!!
I also agree with some of the other reviews I've read, the game should be in stages from what level you're on, why have levels, if your not going to use them?
Listening to your customers is key to any good business being a success, your product can be gold but if if does have good guarantee behind it, it's not going to keep consumers coming back for more, and it's not going to keep people talking the product up!!! In this case bad publicity is NOT what you want from the pubic!!! FIX YOUR PRODUT, MAKE YOUR CUSTOMERS HAPPY.
Thank you your attention to this matter and matters of other consumers would be so very much appreciated. Laura plew
Don’t sort your hand when it’s not your turn
Tue Apr 13 2021 DweeleaBeen playing for a while, and really only two complaints:
First (major): if you happen to be sorting your cards when someone knocks, it breaks up your melds and you end up losing more points than you should. Also, you have no choice in how you lay your hand down. Sometimes, you have several different ways you could meld your cards, and one way results in more layoff cards. But when someone knocks, your hand gets laid down however it is currently sorted. In real Gin Rummy, when someone knocks the opponent gets to choose what to meld and what to lay off...the game should give you the same opportunity.
Second (minor): The wheel of fortune game is useless. If you meet certain challenges, you get a chance to spin the wheel of fortune. Prizes on the wheel range from a few thousand coins, to several million. I’ve gotten the chance to spin the wheel many times, and it always comes up in one of the three lowest amounts. If the spins were truly random, you would hit the higher amounts at least once in a while. Given that the spins are rigged, it’s not worth playing. So I don’t. It always ends up costing you more to meet the challenges than you will ever get back spinning the wheel, unless you are just starting out.
Glitchy
Tue Nov 19 2019 UtunduI have been playing this game for a while, it annoys me that you really can’t play to many “levels” without paying, so I just play beginners and sharks. My biggest problem is the glitchyness. sometimes when I am attempting to sort my cards the card that I’m a sliding from one side of my hand to the other shoots to the discard pile even though I was nowhere near it. And other times no matter how hard i try I cannot discard the card I want, it just shoots back into my hand. I have lost countless games because of this glitch. The other thing that I have noticed is that when I discard a card, I watch for it to get picked up, cause I’m always curious and trying to figure out how the other person is building their hand. I have noticed on a few different occasions that the card I discarded did not get picked up, however a few turns later it shows back up as their discard. Frustrating to say the least. It’s also extremely hard to close their advertisements for buying coins and diamonds when you first open the app on the phone because they are to large for the screen. Still enjoy this app, and will still play, however they will NOT be getting any money from me, not with all the glitches.
NO Customer Service
Sun May 17 2020 TheefaithfuloneI have played this game for 4 years and for the most part have had no complaints UNTIL NOW! I reached out to customer service because the Cashback feature was no longer working in the VIP rooms. To be clear after you lose a portion of your bet is credited back to you and accumulated over a course a week (Monday to Monday) then rewarded to you as a perk of playing in those rooms. I have been playing non stop and accumulated 20MM and then wammo the cashback feature just stopped working. So what do you do ...contact customer service. So I did then had some moron dodge answering the question as to why it no longer was accumulating as today is Sunday and it is advertised to accumulate until payout on Monday. Instead the idiot tells me what the feature does and when it pays out. ALL INFORMATION I AM FULLY AWARE of Duh! Despite the fact I reiterated my question in simple English 3 times. And you guessed it ...Still have not received an answer!! If A.I. is being used to answer questions, get your money back Zynga, this is artificial stupidity. And if Mel is human then he/she is a real IDIOT!! FIX IT! And stop the non stop push to play those dumb scams like Lucky Heist and the Spinning the Wheel, which I agree like many others of you only results in meager wins, even though to qualify you have to play outrageous games like 4.8 MM. minimum bets. RIDICULOUS 😡💯😡💯😡
Updated review
Tue Feb 25 2020 Klondon1And yet again this week I get a “remarkable win” of the private table after completing all 6 quests. Geez thanks.
Well I still play this game. A lot. However the “remarkable win” of the private table is old. I already have this feature so to “win” it in a safe stinks. The “notice of this remarkable win” is long and you can’t stop it. Also when you get to spin the wheel and complete all the challenges it’s a bummer to get the freaking “remarkable win” again. I don’t care to chat and not having the option to keep others from chatting is annoying. It’s a game. Let’s have fun. Fix the issues. Make the wins really remarkable and worthy of that word.
Yes, there is a timer. Yes, you have to bet. No, you can't chat with people. Who cares!!! Timer keeps those that are not paying attention to actually pay attention and make their move. Betting is just part of it. I don't want to chat. I need to concentrate on the game. If there was an option after each round to say something "nice" then ok do it. I enjoy this game a lot!!! Please fix it where when you leave a table after not accepting the challenge that it doesn't go to another table but stays at the one you were at. Keep up the good work.
