Nov 3, 2020. Bottom tray only?
Tue Jan 03 2023 Polly5931Today my puzzles began the bottom tray, with no Setting to choose the side tray. The playing area is smaller, but I saw that I could set a multi-piece puzzle part on the side area. The narrow top strip may have done the same but I never tried it. I agree with others that taking a peek should not obscure the entire board. I will get used to the bottom tray but would still appreciate a Setting for it. I had finally got used to Pause being at top right, now it’s at bottom left again! How I use this game. At midnight I check the free puzzle and either get it or skip it. I would really like labels on some of the travel photos! Then I begin the puzzle and pause after partially completing it. I search the In Progress for a similar puzzle and complete that one instead. If I pause that one too I can see them side by side to admire and compare. And I may choose the new one to finish after all, or save them both for later. I currently have over 100 in progress, and must give some up to make space on my iPad. Thanks for a great app!
Jan 2, 2023: After an update some time ago, the daily puzzle is accessible with a tap, months of puzzles. It’s no longer get it today or lose it. This changes the game a lot!
I see ads for this game while playing other games. The ads show terrific pictures, even animated ones! Seriously? Beautiful ads, but not very realistic. I like that I can choose as low as 12 pieces so the grandkids can play.
Loved this until screen format suddenly changed
Fri Sep 18 2020 X14-6I have used and loved this app using the free puzzles. I then purchased a group of puzzles. Within 24 hours the format set up of the puzzles changed on the screen. The pieces on all puzzles were moved from the right side of the screen to the bottom of the screen and I don’t like it at all. I’ve tried several puzzle apps all with the pieces at the bottom and I didn’t really like them. I chose this app because it had the pieces on the right side which was visually pleasing. I’m so disappointed in this unwanted change. I tried FAQ and tried several things but nothing helped. But for this change I would have given 5 stars.
I’m changing this review to 5 stars. I sent an email to customer service regarding my dismay at the change in format and received a personal, prompt, courteous and detailed response from Alexandra explaining the situation. While I am still disappointed with the change as it is not as easy visually to use for me, I received some lovely and fun new puzzles with the upgrade. In today’s rapidly accelerating reality when an organization’s people take the time to explain meticulously what is going on, it says a lot to me, so Veraxen gets 5 stars for great customer service. I do love the puzzles and they provide me with a great way to de-stress and relax. Thanks for great product and service and I hope the interface can change or adapt in the future.
Best jigsaw app of them all....
Thu Sep 29 2022 Drugs4emjSept 25, 2017 Still a five ⭐️⭐️⭐️ ⭐️⭐️ game! My day is not complete without Jigsaw Puzzle Collection HD! EdyJac75. September 1, 2017 This is the fourth review I have written for you...(see below.). It's still the best jigsaw game I've done anywhere and I continue to play it every day. I will continue to rate it with 5. ⭐️⭐️⭐️⭐️⭐️ Thanks for all the free packs , you are very generous way beyond any other games. I've tried them all and this is my favorite. PThe pictures are outstanding and I like the variety of subjects. Being able to choose the number of pieces to play and the shape of the puzzle pieces is a plus. What I enjoy the most is making my own pictures into puzzles. I think that is cool addition to this jigsaw game. Would like free picture packs more frequently. Otherwise, overall I give this a 5 star rating. The above review by me was written quite a while ago when I first started using this game. My review today would say the same thing I said before.....I continue to enjoy making these puzzles every day and would still give it 5 stars🌟🌟🌟🌟🌟 I don't know why I keep being asked to do a review when I have done 2 already. My opinion is still the same, I love doing these puzzles and rate Jigsaw Collection HD the best Jigsaw game online! All the free packs are great and the paid packs are economically priced. Great job Jigsaw Collection in making this so enjoyable Here are your 5 stars 🌟🌟🌟🌟🌟
I Love It!
Wed Sep 28 2022 Tita FierceI’ve been playing your puzzle app exclusively for about six months now. No other puzzle app even comes close to the quality and beauty of yours. I save every puzzle into my photos and when I get about 40 of them done I show them to my mom and we talk about each one and how beautiful they are. I am 61 years old and handicapped so I play a lot of your puzzles. I also suffer from depression and anxiety and my therapist has seen marked improvement in my moods and I told her how this game has helped me so much so she highly recommends this game for me and her other clients as one of our therapies as it has helped tremendously. Thank you for being so generous with the free ones. I currently have 153 puzzles in my “in progress“ folder. I’m always afraid I’m going to lose my “In Progress” games, which is highly unlikely and I did mention in a previous comment that I wish we could save our progress on Facebook. You said you are working on that and I really appreciate it! Thank you from the bottom of my heart for giving me the most beautiful jigsaw puzzle game. I wake up each morning looking forward to it. I am very particular about the games I play and only have three that I play all day and am thrilled that yours is one of them. Thank you for the hard work you all invest in order for us to enjoy this game so much! 🥰
Customer support is tone deaf
Fri Jun 16 2023 MountairyI have tried to contact support for some repeat issues. I do not receive much, if any, help. Often there is no response or it takes days/week to hear from anyone.
App claims that puzzles can be downloaded using internet and then worked offline, but I have numerous puzzles in different packs that never download completely, or if they do and if I try to work them, I get a pop up box stating my internet connection is not on……and puzzle will not open. Based on the app description, this should not happen EVER. I have reported this earlier, yet here I am, still facing the same issue.
App does have a good amount of puzzles; most cost, but a fair number are free for those who need or want free puzzles. I will say the free packs are certainly not the best puzzles, but not terrible; there are usually a few in a free pack I will work, depending on how many are actually in it. The puzzle packs do have some repeats, with puzzles showing up in multiple categories. Like many others I would prefer a tray option for the sides, but this is not a deal breaker for me. For visual purposes, I would much rather have the ability to enlarge the tray so the puzzles pieces could be larger if needed. Some pieces are already larger than others in the tray, so I see no reason why all cannot be large. The backgrounds, while adequate, could use some upgrades. Contrast is important, and of those available, many camouflage the pieces. The yellow is so bright it hurts my eyes.
One of the best puzzle games
Wed Oct 05 2022 Oceanbeach3334I have had this app through two iPads now. Every week there’s free puzzle packs, I have probably accumulated over 300 puzzle packs since it came out. Free is just as pretty and challenging as paid for puzzles. I had an issue a while back when it updated, an ad would pop up and not close. I emailed them about it, and they promptly emailed me back. They fixed the bug and offered me a puzzle pack that was not free in the store. Fast forward to more recently and the new iPad didn’t transfer all the puzzles on the old iPad over. I emailed them asking for trouble shooting. I followed their advice and got a free pack for my troubles. Some more of the puzzles came back but not all. Emailed again and got asked for a list of puzzle packs that didn’t come through. That list amounted to close to two hundred packs. I had no clue what was free and what i might had paid for. They have been tracking that list down for a week now even stating what I paid for and what was free. They have sent me links to download the missing ones. Not just the paid for ones but the free ones. I have never had this great of customer service from an app. I figured the free ones were gone but they are tracking them down. It is the best customer support. They offer the most free packs than any other puzzle game.
5 stars before update - UPDATE: Back to 5!
Sun Jan 22 2023 Kriss820Updates since the big one done around Thanksgiving have gradually turn this back into the app I loved!! I play it nearly every day again. The only new function I still don’t care for is the screen rotation. I would prefer it stay locked in a horizontal position. I also added app to my phone but doubt I’ll ever use it there as screen is just too small for puzzles. *** Before yesterday I loved this app, and hope things will eventually get fixed so I love it again. With the current update it has become difficult to even get a piece to move. I often have to select it numerous times to get it to go anywhere (I’ve used both my finger and a pen). I really don’t like that the board rotates when you rotate your ipad. It keeps me from looking at my puzzle at a new angle. Don’t really care for the new slightly smaller board, or that what when you want to preview the image it fills the screen. It was often helpful to see the preview and the work I’d already done at the same time. I lost all my statistics except total puzzles played (no longer have time averages or counts for each size puzzle). But what upsets me the most (other than the pieces not responding like they use to) is that almost half the puzzle packets I’ve accumulated over time (250+) I can’t seem to access now.
Used to be 5 Stars.
Thu Aug 18 2022 AlishuwaveI have played this for several years and loved it. Has been my favorite app. Starting with the updates at the beginning of July, most of the time it freezes and I can’t play. I tried every troubleshooting fix suggested and even reinstalled the game and lost all of my progress and puzzles. It was fine, I thought, if it meant I could play. Problem started again at the beginning of August and after last week’s update, I rarely can get anything to download or even open. Again, tried all suggested troubleshooting. Only twice this week have I been able to download a puzzle AND open it to play, but I have to leave it open and not exit the puzzle or the app to be able to play it. I got one to download and open today but after sorting the edges, I had to exit and can’t open it again along with all the other puzzles in my In Progress folder. Occasionally, I can get the free weekly puzzles to download but I can’t open them. And I forgot to mention I watch ALL THE ADS and the puzzles still don’t open. The ad ends then screen goes back to home screen or folder screen, no puzzle. I can’t even exit the folders. It just freezes. So relaunch, relaunch, relaunch. I play on an iPad that works with all my other apps. Too bad this one has ended up like this. The artistry, composition, selection, and sheer number of free puzzles has always been 5 stars. But if you can’t open it, what’s the point? If I can’t open the free puzzles, I certainly wouldn’t pay for some.
Beware malicious adware with use of this app!!!
Wed Oct 18 2017 TetleyBMy wife and I downloaded this app and, although the ads were annoying at first, the rest of the app was good enough to make up for it. An ad comes up, you wait a few seconds for a tiny, minuscule “x” to pop in the corner, you hit the “x” and the ad goes away and you go back to the puzzle. Now, at least once or twice an hour we get malicious adware on this app trying to convince us that there are multiple viruses on our iPad Pro due to visiting “adult websites” and we need to go immediately to their website and pay them to remove it. We’ve never been to any “adult websites” and, as it turns out, there are no viruses on our iPad either. A little online research showed that there are several disreputable apps out there that allow this sort of malicious adware to be used within their apps. Unfortunately, this otherwise nice puzzle app is one of the ones that allow this sort of malicious material to appear in their app. If it were just another ad, the “x” would appear and you could get rid of it like the rest of the ads. This malicious adware doesn’t do that. It locks the app completely, forcing you to kill the app and start all over again. I would definitely avoid this app like the plague until these types of ads are no longer allowed within the app.
Best Puzzle App!
Tue Aug 15 2023 Anita360I love this puzzle app. So far I’ve completed over 500 puzzles on it. I’ve played it for a little over 400 hours total (not all at once of course). I like that I can choose where the tray is located and I can even watch a movie on my tablet while also working a puzzle. Being able to choose my background color is also super handy when working a lighter or darker puzzle. The shop constantly has puzzle packs on sale and tons of free ones, if you don’t want to purchase any. At first I never purchased them, but the app is so good, I like purchasing at least 1 every couple of months as a “thank you” to the app developer. (Most packs I purchase are on sale and cost less than two dollars) There are daily free puzzles, which are awesome. Oh and you can save a puzzle you’ve started and finish it later. I like the achievements as well, I only have three left to complete. If you need a puzzle app to keep you busy, this is the one I’d try first. (I have a couple other puzzle apps, but this is my favorite one) To the developer: The only thing that would make this app better is if we could work a puzzle with over 440 pieces. I’d love a 500, 550 and 1000 piece option. 440 pieces only takes me about 45-50 minutes, depending on the picture.
